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TERMS & CONDITIONS

Buying online is simple and easy - here are a few things you might want to know before you do...  

Things You Should Know

  • Due to the metal content some pieces may not be suitable for people with metal or nickel allergies

  • Items on this site are intended for adult use only and are in no way suitable for children due to small parts.

  • Materials may be delicate and should be treated with care.

Postage

  • Postage is free for mainland UK only. International shipping is £15.00 tracked mail. 

  • International items may be subject to your own import taxes payable by the customer.

  •  Items are sent by recorded first class post and will require a signature on delivery. If you would prefer your item to be sent by standard first class post without a signature please let me know. This is taken at the customers risk although proof of postage will be obtained for all parcels.

  • Items can be sent on recorded, next day delivery at a cost of £7.40.

  • We aim to ship all orders within 7 days of payment being received unless otherwise stated. If you wish to pay by cheque this is 7 days from the cheque clearing.

Payment

  •  Online payments only via PayPal or stripe

Returns and Refunds

  •  If you aren't satisfied with your purchase for any reason please return it in its original condition and packaging for a full refund (excluding postage costs). We offer a no quibble returns policy for your peace of mind. Please obtain proof of postage when returning items.

  • Personalised and commissioned items may not be eligible for a refund. 

Gift Vouchers

  • Vouchers are available in combinations of ten, twenty, fifty and one hundred pounds. If you would like a custom amount or a voucher for a specific design please contact me directly.

  • Change is redeemable against gift vouchers for amounts remaining less the £10

  • There is no expiry date for vouchers.

  • Vouchers may be used on line to purchase goods, commission work or to pay for workshop places. Please use the code given on the voucher at the checkout.

  • Vouchers may be used in person at any of my fairs and event or at the studio.

  • Vouchers cannot be used in any gallery or retail outlet without prior permission.

  • Vouchers cannot be used to pay for workshops organised by a third party venue or provider without prior permission.

  • All other terms and conditions apply.

  • Vouchers may be refunded under extenuating circumstances

  • All terms are at the discretion of Alys Power Jewellery.

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